The ISO 20000 Standard is applicable to organizations of all sizes and industries. It is a global standard that outlines the specifications for an Information Technology Service Management System (ITSMS). The standard was designed and developed to reflect the best management practices in the industry. Compliance with the ISO20000 framework for ITSM management will aid in the delivery of effective IT services. The Standard is divided into two parts:
1. IT Service Management (ISO 20000-1) is an IT Service Management standard. It defines the requirements for providing quality managed IT services to clients that meet acceptable standards.
2. Service management code of practice (ISO 20000-2) – is a best practice standard for IT service management. It establishes the framework for the management process that aids in the improvement of the quality of IT services. Compliance with the ISOO20000 Standards ensures that the organization’s ITSM processes are in line with both business requirements and international best practices.
Business Continuity Management is the process of developing a strategy to prevent and recover from unanticipated events such as a fire, flood, or cyber-attack. The procedure entails developing detailed procedures and instructions for organizations to follow in the event of a disaster. This will entail identifying all of the potential risks that could impact business operations. It is intended to assist organizations in continuing to operate during a major event or disaster. The terms Business Continuity Plan and Disaster Recovery Plan are frequently used interchangeably. It is important to note, however, that they are not the same as a Disaster Recovery Plan, which typically focuses on the recovery of a company’s IT system following a crisis. Recovery Plan are frequently used interchangeably. It is important to note, however, that they are not the same as a Disaster Recovery Plan, which typically focuses on the recovery of a company’s IT system following a crisis.
ISO 27001 Certification is a globally recognized and accepted Information Security Standard developed by the International Organization for Standardization (ISO) in collaboration with the International Electro – technical Commission (IEC). ISO 27001 is a part of the ISO/IEC 27000 series of standards for information security.
It is a strong framework that allows organizations to demonstrate their high-level security and risk management strategies, which are industry best practices. ISO 27001 focuses on protecting the Confidentiality, Integrity, and Availability of business information or data, which may include customer data, employee information, financial information, intellectual property, or information entrusted to third parties.